SHIPPING

At Audio-Out we deliver a fast, 5 star service,  while shipping our products worldwide to our customers.

We take great care packaging every item to ensure safe shipment to you.

Once your order has been processed and we have received cleared payment, your item will be dispatched as soon as possible.

Paid orders received before 2pm (Mon-Fri) will normally be dispatched the same day.

Please allow extra time if you are paying by cheque.

 Shipping to

 Standard

 Express

 UK

 FREE - Royal Mail 1st Class  

 £4.99 - Next-day courier  

 EU

 From £1.99*

 From £9.99 *

 Rest of world  

 From £3.99*

 --

* Prices vary depending on weight and size

* Additional items are FREE

 

RETURNS - Please contact us prior to returning an item to receive a reference number.

 

Is your item Faulty?

Return to Audio Out within 30 days of receipt for a replacement or full refund.

If your item is over 30 days old please refer to the manufacturer (we can help you do this if required - Please contact us if you need assistance).

 

Is your item unwanted?

Return your item, unmarked and in saleable condition (full original packaging) to Audio Out within 7 days for full refund.

Over 7 days we reserve the right to refuse or charge a re-stocking fee of £5 if the item is unopened.

Unwanted headphones cannot be returned once opened.

 

Who pays P&P for returned items?

If the item is Faulty - Audio Out will refund the cost of returning the goods to us.

If the item is unwanted - The cost of returning items is your responsibility.

We are not responsible for un-received goods that have been returned.

 

Where should you send a return?

Please remember to contact us prior to returning an item to receive a reference number. You can call us on 01422 884585 9am-5pm Monday to Friday, or send us an email to info@pocket-media.co.uk.

Post your return in its original packaging to the following address with a covering letter including your name, address, return reference number, order ID number, explanation for the return (with reference to a refund or replacement) and if possible the original invoice that was included with the product.

 

Audio Out

Unit 2B

Toplands Country Business Park

Mytholmroyd

Hebden Bridge

HX7 5RW

United Kingdom